Effective Date: 1/1/2024
Last Updated: 1/1/2024
Depending on where you live, a supplemental privacy notice may also apply to you. Please follow the links and review the supplemental privacy notice describing how we process personal information for these regions. To exercise any applicable rights, please follow the instructions provided under the section “Exercising Your Rights” in the supplemental privacy notice.
- Personal Information We Collect.
- Information You Choose to Give Us
- Contact information, including name, employer name, address, city, state, zip code, email address, and telephone number.
- Information provided or accessed in connection with the services we provide, including online forms, account information, survey responses, and communications with our online support team.
- Payment information to complete purchase transactions.
- Information required to process job applications and evaluate employee candidates.
- Information Automatically Collected by Using Our Apps and Websites
- Your device data and how you interact with our websites and Apps, including IP address, browser type, and unique device identifier.
- Cookies and similar technology. Please review the cookie technology section below for more information.
- Usage information, including the pages or content you view and searches on our websites and Apps.
- Information We Collect from Your Use of Our Appliances and Services
- Information about the use and performance of our appliances, including appliance serial number, usage activity and patterns, sensor data, service history, location of the appliance and time zone, settings, internet connection. Note that in circumstances where your appliance is connected to the internet and you have not downloaded or installed the Bradford White Connect App, we may collect and process this information in deidentified form, meaning that it cannot be reasonably linked to or associated with you or any other identifiable individual. We reserve the right to retain and use all such information for any legitimate business purpose without further notice to you or your consent, unless required by law.
- How We Use Information We Collect. We may process this information to:
- Fulfill or meet the reason you provided the information. For example, if you provide your personal information to register to list your business on our websites, we will use that information to add your information to our contractor directory. We may also save your information for these purposes.
- Provide, offer, support, personalize, or develop, improve our websites, Apps, appliances, products, and services.
- Create, maintain, customize, and secure your account with us.
- Process your requests, purchases, transactions, and payments and prevent transactional fraud.
- Provide you with support and respond to your inquiries, including to investigate and address your concerns and monitor and improve our responses.
- Help maintain the safety, security, and integrity of our websites, Apps, services, databases and other technology assets.
- Test, research, analyze, and conduct product development to develop and improve our appliances, websites, Apps, and related services.
- Carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.
- Respond to law enforcement requests and as required by applicable law, court order, or governmental regulations.
- Evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by us is among the assets transferred.
- Communicate with you about your job application with us and evaluate your potential employment with us.
- Send promotional messages, marketing, advertising, and other information that may be of interest to you based on your preferences.
- Personalize, measure, and improve our advertising to you.
- Fulfill any other use that we describe when you provide the information.
- Disclosing, Sharing, and Selling Information.
- Disclosing Personal Information
We may disclose your personal information to a third party for a business or commercial purpose. When we disclose personal information for a business purpose, we enter a contract that describes the purpose and requires the recipient to both keep that personal information confidential and to use it only for purposes for which we disclose to them.
We disclose personal information as stated below:
- with data analytics, software/IT, cybersecurity, cloud service, consultants, financial, legal, and other similar providers that support our business.
- with contractors and installers that install and provide maintenance and service for our products.
- with service providers that connect end consumers with local vendors.
- with utility partnership programs if required by utility partners for participation in their programs;
- with banks and credit card processors to the extent necessary for Company to deliver the services.
- when we believe sharing is necessary to protect our rights, preserve safety, investigate fraud or other wrongdoing.
- when required by law, which includes complying with any court order, law, or legal process, including responding to a government or regulatory request.
- in connection with the sale, transfer or financing of Company’s business or its assets, including a bankruptcy proceeding or to our affiliates.
- to enforce or apply our agreements, including for billing or collection purposes.
- for any other purpose we disclose to you when you provide the information.
- Sharing Personal Information for Personalized Advertising
- Selling Personal Information
In the preceding twelve months, Company has not sold personal information to any third parties and does not sell personal information pertaining to minors under the age of 16.
- Information Security and Retention.
- Cookies and Tracking Technologies.
Our websites and Apps may use “cookies” and other tracking technologies to gather information about your interactions. This information may include demographic data, browser type, IP address, pages visited, activities conducted on the page, and the day and time of your visit. Our websites and Apps may use both session Cookies (which expire once you close your web browser) and persistent Cookies (which stay on your computer until you delete them) to make your experience on the websites more personal and interactive. We do not currently honor “do not track” signals from a web site browser. Please refer to your computer browser help instructions for more information on cookies and other related technologies and how to manage their use. If you refuse or delete cookies, you will need to repeat the process if you use another computer or change browsers. If you refuse or delete cookies, some of the functionality of our websites or Apps could potentially be impaired.
- Analytics Services
Please note that we use an analytics service, Google Analytics, to gather information about our websites’ visits. To learn more about Google Analytics, including opting out of Google Analytics, click here: https://tools.google.com/dlpage/gaoptout?hl=en.
- Web Beacons
Pages of our websites and Apps may also contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that allow us, for example, to count users who have visited those pages. We may use this information to provide a better website user experience, and tailor our marketing communications.
- Your Rights.
Depending on where you live, you may have rights related to your personal information. These rights are described in the supplemental privacy notice. You may exercise any of the rights consistent with applicable law by contacting us at 1-800-523-2931 or this webform and following the instructions provided in the supplemental privacy notice document, under the “Exercising Your Rights” section. We may ask you to verify your identity before taking further action on your request.
- Other Important Information.
- Linked Websites
Our websites and Apps may contain links to other websites. We assume no responsibility for the content, privacy policies, or practices of any third-party websites. You expressly relieve Company from any and all liability arising from your use of any third-party website, or from the content of any third-party website.
- Children’s Privacy
We do not target or knowingly collect any information from individuals under the age of 18.
- Contact Information.
SUPPLEMENTAL PRIVACY NOTICE
Last Updated: 1/1/2024
To comply with your request, we may ask that you verify your identity for security purposes before we take further action. Only you, or someone legally authorized to act on your behalf, may make a verifiable consumer request related to your personal information. You may also make a verifiable consumer request on behalf of your minor child. To designate an authorized agent, please contact us via the methods noted above.
Last Updated: 1/1/2024
- Personal Information We Collect
We collect information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household (“personal information“).
In the last twelve months, we have collected the following categories of personal information from consumers:
|A real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, or other similar identifiers.
|Personal information categories listed in the California Customer Records statute.
|A name, signature, physical characteristics or description, address, and telephone number. Some personal information included in this category may overlap with other categories.
|Protected classification characteristics under California or federal law.
|Age (40 years or older), race, color, ancestry, national origin, citizenship, religion or creed, marital status, medical condition, physical or mental disability, sex (including gender, gender identity, gender expression, pregnancy or childbirth and related medical conditions), sexual orientation, veteran or military status, genetic information (including familial genetic information).
|Records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.
|Genetic, physiological, behavioral, and biological characteristics, or activity patterns used to extract a template or other identifier or identifying information, such as, fingerprints, faceprints, and voiceprints, iris or retina scans, keystroke, gait, or other physical patterns, and sleep, health, or exercise data.
|Internet or other similar network activity.
|Browsing history, search history, information on a consumer’s interaction with a website, application, or advertisement.
|Physical location or movements.
|Audio, electronic, visual, thermal, olfactory, or similar information.
|Professional or employment-related information.
|Current or past job history or performance evaluations.
|Non-public education information (per the Family Educational Rights and Privacy Act).
|Education records directly related to a student maintained by an educational institution or party acting on its behalf, such as grades, transcripts, class lists, student schedules, student identification codes, student financial information, or student disciplinary records.
|Inferences drawn from other personal information.
|Profile reflecting a person’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.
|Sensitive Personal Information.
|(1) Social Security number, driver’s license number, state identification number, passport number; (2) account log-in, financial account, debit card, or credit card number in combination with any required security or access code, password, or credentials allowing access to an account; (3) precise geolocation information; (4) racial or ethnic origin, religious, or philosophical believes, or union membership; (5) contents of mail, email, and text messages unless the business is the intended recipient of the communication; (6) genetic data; (7) biometric data for the purposes of uniquely identifying a consumer; (8) health information; (9) sex life or sexual orientation information.
We obtain this information from the various categories of sources:
- Directly from you. For example, from the webform you submit to sign up for
- Indirectly from you. For example, from observing your interactions on our websites.
- From other sources. For example, from third party marketing companies that we use to provide you with our Bradford White Connect Mobile App, product offerings and other information.
Notice at Collection When You Visit Our Websites and Apps
Company collects categories of personal information when you visit our Websites and Apps to analyze traffic on our websites and Apps that includes:
- IP address;
- Device location;
- Browser and browser version
- User attributes such as residential or commercial customer and company name
- Unique device identifier; and
- Browsing activity.
We will retain this information for the period necessary to fulfill the purposes provided above, unless longer retention is required by law or for auditing purposes. To determine the appropriate retention period, we consider applicable laws, the volume and nature of the personal information, its purpose, and the potential risk of harm from its unauthorized use or disclosure. We do not “sell” or “share” this information.
- How We Use, Disclose, Share, and Sell Information We Collect.
- Your Rights.
- Right to Access and Data Portability
You have the right to request that we disclose certain information to you about our collection and use of your personal information over the past 12 months. Once we receive and confirm your verifiable consumer request, we will disclose to you:
- The categories of personal information we collected about you.
- The categories of sources for the personal information we collected about you.
- Our business or commercial purpose for collecting, selling, or sharing the personal information.
- The categories of third parties with whom we disclose that personal information.
- The specific pieces of personal information we collected about you (also called a data portability request).
- Whether we sold, shared, or otherwise disclosed your personal information for a business purpose.
- Right to Delete
You have the right to request that we delete any of your personal information that we collected from you and retained, subject to certain exceptions. Once we receive and confirm your verifiable consumer request, we will delete (and direct our service providers to delete) your personal information from our records, unless an exception applies. We may deny your deletion request if retaining the information is necessary for us to:
- Complete the transaction for which we collected the information.
- Provide a good or service that you requested.
- Take actions reasonably anticipated, given our ongoing business relationship.
- Fulfill a written warranty or product recall conducted under federal law.
- Perform our contract with you.
- Protect against malicious, deceptive, fraudulent, or illegal activity.
- Debug products to identify and repair errors that impair existing functionality.
- Exercise free speech or ensure that other consumers may exercise their free speech.
- Comply with the California Electronic Communications Privacy Act.
- Engage in public or peer-reviewed public interest research if deletion may seriously impair the research’s achievement and if you previously provided informed consent.
- Use the information internally, as reasonably expected by consumers.
- Use the information internally, compatible with the law and context you provided it.
- Comply with a legal obligation.
- Right to Correct
You have the right to request that we correct inaccurate personal information, taking into account the nature of the personal information and the purposes for processing the personal information. Once we receive and confirm your verifiable consumer request, we will use commercially reasonable efforts to correct the inaccurate personal information.
- Right to Non-Discrimination
We will not discriminate against you for exercising any of these rights. Unless permitted by California law, we will not:
- Deny you goods or services.
- Provide you a different level or quality of goods or services.
- Charge you different prices or rates for goods or services, including granting discounts or benefits, or imposing penalties.
- Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.
However, we may offer you certain financial incentives permitted by California law that can result in different prices, rates, or quality levels. Any permissible financial incentive we offer will reasonably relate to your personal information’s value and contain written terms that describe the program’s material aspects. Participation in a financial incentive program requires your prior affirmative consent, which you may revoke at any time.
- Right to Opt Out of the Sale of Personal Information
Company does not sell personal information.
- Right to Opt Out of Sharing Personal Information for Personalized Advertising
Company does not share personal information for cross-context behavioral advertising.
- Right to Limit the Processing of Sensitive Personal Information
Company does not process sensitive personal information beyond what is necessary to perform the services or provide the goods reasonably expected by an average consumer who requests those goods or services.
- Rights Under California’s “Shine the Light” Law
California’s “Shine the Light” law (Civil Code Section § 1798.83) permits California residents that use our websites to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes.
Last Updated: 1/1/2024
- How We Collect, Use, Disclose, and Sell Information.
- Your Rights.
- Right to Access and Data Portability
You have the right to confirm whether Company is processing personal information and to access this personal information. You may obtain personal information you previously provided Company in a portable and readily usable format, to the extent technically feasible.
- Right to Correct
You have the right to correct inaccuracies in your personal information, taking into account the nature of and purposes for processing the personal information.
- Right to Delete
You have the right to delete your personal information.
- Right to Appeal Consumer Rights Request Responses
You may appeal Company’s refusal to take action on your consumer rights request within a reasonable time after you received Company’s decision. Within 60 days of receipt of your appeal, we will notify you via a written response about the action Company has taken or not taken. You may contact the state Attorney General if you have concerns about the result of the appeal.
- Right to Opt Out
You have the right to opt out of your personal information being processed:
- For targeted advertising;
- For the sale of personal information; or
- For profiling to make decisions that produce legal or similarly significant effects.
Company does not process personal information for targeted advertising, sell personal information, nor use personal information for profiling to make legally significant decisions.
- Right to Consent to the Processing of Sensitive Personal Information
You have a right to consent to the processing of your sensitive personal information, including:
- Personal information revealing racial or ethnic origin, religious beliefs, a mental or physical health condition or diagnosis, sexuality, citizenship or immigration status,
- Genetic or biometric data processed for the purpose of uniquely identifying an individual,
- Personal information from a known child, or
- Precise geolocation information.
Exercising Your Rights
Depending on where you live, the rights described in this supplement may apply to you. To exercise your rights compatible with applicable law, please submit a verifiable consumer request via 1-800-523-2931 or EMAIL/Webform.
- Verifiable Consumer Requests
Your verifiable consumer request must provide sufficient information that allows us to reasonably verify you are the person about whom we collected information, and describe your request in sufficient detail that allows us to properly respond to it. We cannot respond to your request if we cannot verify your identity and confirm that the information relates to you.
Only you, or someone legally authorized to act on your behalf, may make a verifiable consumer request related to your personal information. You may also make a verifiable consumer request on behalf of your minor child. To designate an authorized agent, please contact us via the methods noted above. If you are a California resident, you can designate an authorized agent to make a request on your behalf only if: (1) the authorized agent is a natural person or a business entity registered with the Secretary of State of California; and (2) you sign a written declaration that you authorize the authorized agent to act on your behalf. If you use an authorized agent under California law to submit a request to exercise your rights, please have the authorized agent take the following steps in addition to the steps described above:
- Mail a copy of your signed written declaration authorizing the authorized agent to act on your behalf; and
- Provide any information we request in our response to your email to verify your identity. The information requested will depend on your prior interactions with us and the sensitivity of the personal information at issue.
If you provide an authorized agent with power of attorney pursuant to California Probate Code sections 4121 to 4130, it may not be necessary to perform these steps and we will respond to any request from such authorized agent in accordance with the CCPA.
California and Texas residents may make a verifiable consumer request twice within a 12-month period, free of charge, unless the request is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.
- Response Time
We will respond to verifiable consumer requests within the time allotted under applicable law, generally forty-five (45) days of its receipt. If we require more time (up to 45 days), we will inform you of the reason and extension period in writing in compliance with applicable law.
- Response Content
Any disclosures we provide will only cover the 12-month period preceding the verifiable consumer request’s receipt. The response we provide will also explain the reasons we cannot comply with a request, if applicable. For data portability requests, we will select a format to provide your personal information that is readily useable and should allow you to transmit the information from one entity to another entity without hindrance in compliance with applicable law.
- Method of Response
You do not need to create an account with us to make a verifiable consumer request. However, if you have an account with us, we will deliver our written response to that account. If you do not have an account with us, we will deliver our written response by mail or electronically, at your option.